Return & Refund Policy
Return & Refund Policy
Bharat Organics(An initiative of National Cooperative Organics Limited – NCOL)
Bharat Organics
(An initiative of National Cooperative Organics Limited – NCOL)
At Bharat Organics, we are guided by cooperative values of fairness, transparency, and consumer care. We strive to ensure that every order reaches our consumers in the best possible condition.
This policy applies only to purchases made on www.bharatorganics.coop and does not apply to offline stores or third-party platforms.
Return & Refund Eligibility
Returns and refunds are accepted only in the following cases:
- Wrong item delivered
- Product received in damaged condition
- Product received past its expiry date
Additional conditions:
- Return or refund requests must be raised within 2 days of receiving the product
- Products must be unused and returned in original packaging
- All requests are subject to quality inspection
How to Request a Return or Refund
Please contact our Consumer Services team within 2 days of delivery:
📧 consumerservices@ncol.coop
📞 1800-8334-577
💬 WhatsApp: +91 89291 22329
Refund Processing
Important Notes
National Cooperative Organics Limited (NCOL)
📞 1800-8334-577
Return Pickup Process
- Once approved, Bharat Organics will arrange the return pickup
- Return pickup is scheduled within 2–4 working days
- Customers are requested not to self-ship products unless advised by our support team
Refund Processing
- Refunds are initiated after the returned product is received and inspected
- Customers will be notified via email regarding approval or rejection
- Refund timelines may vary based on payment method and quality clearance
Refund Method
Prepaid Orders
- Refunds are credited to the original mode of payment or bank account
- Processing time: 7–8 business days after quality inspection
Cash on Delivery (COD) Orders
- Cash refunds are not permitted
- Approved refunds are issued only as an e-voucher / coupon code
- Voucher can be redeemed on the next purchase at www.bharatorganics.coop
- Vouchers are non-transferable and non-redeemable for cash
Important Notes
- Returns are not accepted for taste preference or change of mind
- Refunds cannot be processed to third-party bank accounts
- Products damaged due to misuse, improper storage, or handling after delivery are not eligible
- Self-shipped items lost or damaged in transit are not eligible
Consumer Support
National Cooperative Organics Limited (NCOL)
World Trade Centre, Tower I, 8th Floor
Nauroji Nagar, New Delhi – 110029
📞 1800-8334-577
💬 +91 89291 22329
📧 consumerservices@ncol.coop
